File a Complaint

The Iowa Board Pharmacy is the state agency responsible for licensing, regulating, and disciplining pharmacists, pharmacies, drug wholesalers, and controlled substances handlers in Iowa. The Board is authorized to investigate complaints about licensees and registrants and to take disciplinary action against any alleged to have violated state or federal law or Board administrative rules governing pharmaceutical practices in Iowa. The procedures for disciplinary action are set forth in Iowa Code Chapter 17A and 657 Iowa Administrative Code Chapters 35 and 36.

Anyone who believes they have witnessed or experienced any problem, error, illegal practice, or instance of unprofessional conduct on the part of a pharmacy, pharmacist, pharmacist-intern, pharmacy technician, or other person or entity regulated by the Iowa Board of Pharmacy may file a complaint with the Board. Compliance officers for the Board respond to and investigate all complaints involving acts or omissions for which this Board has regulatory authority.

Complaints should be submitted in writing. A complaint form is available for your use. After completing the form, it will be submitted directly to our office. You will also be offered an opportunity to print a copy for your record. A compliance officer may or may not contact you for further information or assistance. To verify your complaint was received successfully, you can contact Amanda Woltz by email or call (515) 281-6674.

Please be assured that the Board considers all complaints and subsequent investigations seriously and appreciates the assistance of other professionals and the public in ensuring safe and healthy practices by the professionals regulated by this Board.

Board review and investigation can take several months and that all information obtained by the Board must remain confidential under Iowa law. The Board is prohibited by law from sharing this confidential information with you. See Iowa Code section 272C.6(4).

Following Board review and investigation, the Board will determine whether to proceed with disciplinary charges against the licensee. A complaint will remain confidential until the Board files disciplinary charges, at which point the complaint will be provided to the licensee. Please be aware the investigation of a complaint may require questioning of you, the licensee, and/or others regarding the details of your complaint.

If any disciplinary charges are filed and you may be asked to testify as a witness at a hearing. If disciplinary charges are not filed, the Board will close the case. Closure may or may not include a confidential letter of education or administrative warning to the licensee. Again, Iowa law prohibits the Board from sharing any such confidential communication with you.

It is important that you understand this administrative process is not the same as a lawsuit by you against the licensee. The Board cannot seek monetary damages on your behalf, nor retrieve records for you. You should consult with your own legal counsel if you believe you have a cause of action against the licensee.

Please note that the Board may not investigate customer service or billing/insurance complaints that do not allege a violation of the Board’s rules. 

Contact Amanda Woltz for more information.

Printed from the Iowa Board of Pharmacy website on July 30, 2021 at 1:41pm.